PUSPEK is committed to providing professional, efficient and effective services and is always aware of the needs and satisfaction of customers through:



  • Preparation of Strategy Performance Report and Strategy Achievement Report within five (5) working days after the last confirmed data received from the data owner.


  • The assurance of all training, consultancy and auditing related to the Quality Management Sitem agreed between PUSPEK and PTj is implemented effectively in accordance with the plan.


  • The dissemination of information from the PMM related to iPMO UniMAP within five (5) working days after the information was received and sent information to PMO KPT within the stipulated time.


  • Confirmation of staff satisfaction index and student satisfaction index are provided and reported to university management prior to March each year.


  • Consultant to the Innovative & Creative (KIK) Group and the 5S System at all relevant Offices at least once in three (3) months.


  • The PUSPEK Annual Planning Report Confirmation is available before December 15 each year and the PUSPEK Annual Achievement Report is available on February 1 each year.


  • The provision of infostructure of customer-friendly Strategy and Quality Management System within the stipulated time together.

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