ISO Unit

ISO UNIT FUNCTIONS

 

Managing, administering, coordinating and managing activities related to Quality Management System (SPK) at UniMAP based on the new ISO 9001: 2015 standard

 

ROOT & FUNCTION OF ISO UNITS

  • Determine effective implementation and monitoring of SPK implementation.
  • Responsible for the implementation of MS ISO 9001: 2015 for new requirements stated in the standard.

Control of SPK Documents and new procedures according to the ISO 9001: 2015 online eQdoc standard.

  •  ISO Quality Management Internal Audit (AKD) at the University level (Standard ISO 9001: 2015 Clause 9.2 - Internal Audit)
  • Designing, managing and implementing Analysis and Assessment (Standard ISO 9001: 2015 Clause 9.1.3) Data for Staff Satisfaction Index & Student (Standard ISO 9001: 2015 Clause 9.1.2-Customer Satisfaction)
  • Customer Feedback Management (e-Complaints via eQdoc)
  • Non-Compliance Management & Corrective Action (Standard ISO 9001: 2015 Clause 10.2)
  • Management of presentation of SPK management review report. (Standard ISO 9001: 2015 Clause 9.3 - Management Review)
  • Offer courses and training related to SPK (Standard ISO 9001: 2015 Clause 7.2 - Competency):

    - Awareness Courses

    - Internal Audit Course

    - Basic Risk Management Course

    - Etc

  

 IMPLEMENTATION OF ISO IN UNIMAP

Includes the scope of Teaching and Learning for Bachelor Degree.

 

ACHIEVEMENT OF ISO

  • UniMAP has been certified MS ISO 9001: 2008 for Scope: Grant of Bachelor's Degree (Honors) on 16 July 2010 and Certification has been renewed on 10 June 2013.
  • Winner of the Sirim Quality Award 2013, organized by SIRIM Berhad under the category of Government Agencies.
  • Net Audit Achievement without the "ZERO" NCR Non-compliance Report during the MS ISO 9001: 2008 audit by SIRIM QAS external certification body on 20 & 21 August 2015
  • UniMAP is the First Public University with MS ISO 9001: 2015 Certification from SIRIM QAS SDN BHD on 1-3 June 2016 with the achievement of the Net Audit without the Zero NCR Non-compliance Report. 
  • Become a Referral for the Visit of Benchmarking Executives for ISO 9001: 2015 from Public and Other Government Agencies.

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